ARE YOU A GOOD LISTENER?

 

Today’s thought: If you want to be more effective on the job, sharpen your listening [active] skills. All it takes is self-discipline [facial expression, body language, eye-contact, guesture] and a genuine desire to hear what others person has to say. 

Start by removing all distractions [both in your mind and outside]. Put down the papers on your desks, remove phone away or silent mode, establish good eye contact, and tune in. Sit still – don’t wander around or answer a ringing phone or respond to email. Focus on what the other person is saying, not on your next response. 

If you were distracted at the beginning of the conversation, stop and ask the person to repeat what you missed. Listen actively, repeating back what you’ve heard, to ensure full understanding. 

80% of effective communication is good listening, not talking. Listen well, and you will do a better job and serve your customers more effectively. 

LISTEN, MY SON, ACCEPT WHAT I SAY, AND THE YEARS OF YOUR LIFE WILL BE MANY. (Proverb 4:10)

Interesting Fact: Listening in Chinese is concluded of: Ear + Respect + Heart + Undivided Attention + Eye.